Community Executive

Energised by purpose and driven by passion, Create Nation’s dynamic team of marketing enthusiasts forms the next generation, committed to propelling businesses forward. Since our establishment in 2016, we’ve partnered with diverse clients spanning various industries, including governmental entities, consistently delivering proven and record-breaking results. We specialize in transforming creative content into powerful, growth-oriented tactics. With a track record of success, we offer comprehensive services, including digital marketing, PR, branding, event coverage, social media management, and website development, ensuring your brand stands out in today’s competitive landscape.

Job Duties:

• Schedule & post content for various social media platforms.
• Oversee and manage online communities for clients on various social media platforms and forums.
• Act as the voice of the brand, engaging with community members and fostering a positive online environment.
• Respond promptly to inquiries, comments, and concerns while maintaining the brand’s tone and voice.
• Gather and analyze community feedback to provide insights that contribute to product/service improvements and marketing strategies.
• Prepare regular reports on community engagement metrics, highlighting successes and areas for improvement.
• Monitor social media channels for mentions of the brand, products, or relevant industry topics and reposting them.
• Liaison with account managers whenever there is a trend or crisis.

Technical Skills:

• Knowledge of community analytics tools to track engagement metrics, sentiment analysis, and other relevant KPIs.
• Knowledge of online survey tools for gathering feedback and conducting community polls.
• Proficiency in managing and navigating various social media platforms, including but not limited to Facebook, Twitter, Instagram, LinkedIn, and emerging platforms.
• On top of all social media trends.
• Well-informed about various industry influencers and key players.

Personal Skills:

• Ability to navigate and thrive in a fast-paced and dynamic digital marketing environment.
• Flexibility to adapt to changing client demands, industry trends, and project requirements in a dynamic digital marketing environment.
• Strong written and verbal communication skills to engage effectively with diverse online audiences.
• Empathetic understanding of community members’ perspectives, needs, and concerns.
• Ability to adapt to evolving trends in social media and community management.
• Quick problem-solving skills to address issues and conflicts within the online community.
• Comfortable using various social media management tools and staying updated on new platforms and features.